Introduction to the Course
Who you are and what you do (current position or brief career overview), what you will learn in the course, and the brief importance of Growth and Experimentation strategy.
Understanding the Current Business Situation and What Improvements We Can Implement
Digital business models, introduction to Growth, digital products + business models, North Star Metric & KPIs, what is NSM, how to define a North Star Metric, examples of North Star Metric, practical exercise: Identification of the 'North Star Metric' and KPIs for the participants' business, Customer Journey of the user, explanation of the concept of Customer Journey and its importance, mapping the Customer Journey: from acquisition to retention, practical exercise: Creation of a Customer Journey map for a specific scenario.
Laws and Principles of Design
Breakdown of key user-centered design principles, examples of successful application of these principles, understanding the user, psychological biases to persuade the user.
Creating an Experimentation Plan
Why experiment, how to do it, experimentation map, experimentation phases, hypothesis and ideation, ICE Method - Prioritization, implementation and development, types of experiments, experimenting in content, experimenting in a Go To Market phase.
Experimentation Tools
Tools for experimentation.